Culture and Communication: Making Indicators Stick
Leaders should translate indicators into relatable moments. Share a short anecdote each town hall—what the data says, what we are doing, and how teams can contribute this quarter.
Culture and Communication: Making Indicators Stick
Equip sales, operations, and service teams with simple playbooks tied to thresholds. When CPI or rates cross a line, everyone knows the offer, message, and operational changes instantly.